| SAFC's Technical Services department prides itself on meeting our customers' informational inquiries with prompt and complete responses. Our dedicated technical staff draws from its multi-disciplinary experience in cell culture and biological sciences in providing customers with information and technical assistance. |
| The Regulatory Support Group |
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Assists customers with their licensing and inspection issues |
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Provides information either directly to the regulatory authorities (FDA, USDA/CVB, EDQM, AQIS, EMEA, MHW, TGA) or to the customer, depending on the needs |
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Addresses inquiries regarding SAFC's testing procedures and references |
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Supplies information regarding raw material sourcing |
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Files and supplies Certificates of Suitability |
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Facilitates filing of Drug Master Files |
| The Customer Support Group |
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Addresses customer inquiries regarding product applications |
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Advises on cell culture techniques |
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Assists with cell culture troubleshooting |
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Assists customers with inquires regarding SAFC's products (cGMP and imMEDIAte ADVANTAGE™) |
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Generates Material Safety Data Sheets (MSDS) and other supporting literature |
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Assists with customer inquires regarding QC testing |
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USA and Asia Pacific
Tel: +1 913 469-5580
Toll Free-USA: 1 800 255-6032
Fax: +1 913 469-5584
Hours: 8:00 a.m. to 5:00 p.m. CST
E-Mail: technicalservices@sial.com |
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Europe
Free Tel: +44 (0) 1264-333311
Tel: +44 (0) 1264-332412
Hours: 8:00 a.m. to 5:00 p.m. GMT
E-Mail: technicalservices@sial.com |
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